UPDATE: If your account was wiped in the update. Goto Gmail mange accounts, unlink all accounts. Sign out of Pokemon Go and sign back in using Google. This will resolve all issues.

As if it wasn’t bad enough that the new Pokémon Go update has removed the game’s step counter, some players are suffering from a glitch that takes their avatar back to level one.

Hundreds of angry fans took to Twitter to vent their frustration after the latest and biggest update left them back at square one, removing their beloved Pokémon and gathered items.

One social media user noted: “My Pokémon Go just reset and I lost everything… Level character, Pokémon… That is it for me. Deleted the app already.”

Another said: “Went to open my Pokemon game and it’s been reset?!? I am back to level one with no Pokémon or anything?!?”

Some have called on Niantic, the game’s developers, to refund any money spent on the game. (Despite the game being free-to-play, there is the option of spending real money on the in-game currency.)

Players have said logging out of Google Mail on the Safari app will fix the glitch, but this has been untested and unconfirmed.